Wczytywanie...
2024-01-16

Responsibilities:

Delivering exceptional level of service to our customers Is ultimately responsible for accurate invoices getting to customers as fast as possible without issue.

Improve KPIs for customer integration projects, existing customer satisfaction, and existing customer issue resolution

Streamline the processes followed organizationally to support our existing e-procurement, e-invoice and shop online customers.

  • Finding problems and resolving quickly

Running reports daily to identify failed, blocked, or rejected transactions (specifically orders & invoices).  Troubleshooting the reason for failure, resolving the issue, confirming that the transaction is able to pass effectively, and checking proactively for any additional similar transactions that may have been impacted by the root cause

Proactively identifying issues that would otherwise impact the customer and fixing them

  • Sharing knowledge

Sharing knowledge and best practices by documenting steps taken to resolve issues on a group shared knowledge base.  Enriching existing knowledge base and documentation with any change needed

Tracking all customer facing communications in Salesforce.com Cases

  • Addressing immediate customer needs

Solving for immediate customer needs including complaints, issues, tasks, requests, or updates

Handling incoming contact from customers and customer systems (calls, email, 3rd party platforms, and Salesforce Cases)

Logging, classifying, solving and closing any issues that pop up in a timely and effective manner and keeping the customer informed throughout the process

Following documented troubleshooting steps before escalation to others on the team by using the website, web admin tool, SAP, and by working with 3rd party platform support

Acting as the customer facing “case owner” from end to end when the customer has reported a problem

Role requirements:

  • SAP Order Entry, SAP Customer Master, Deals, and E-commerce
  • Invoice issue troubleshooting
  • Transactions over P2P B2B marketplaces (Ariba, Coupa, Jaggaer)
  • Client onboarding & integration
  • cXML/EDI transactions
  • B2B & P2P system integrations
  • Ariba, Jaggaer, Coupa

We offer:

  • Private healthcare including dental care – MEDICOVER,
  • Life and long-term disability insurance – GENERALI,
  • Social benefits: Gym card (MULTISPORT), Christmas vouchers, vacation and childcare subsidies,
  • Home Office,
  • Allowance for working from home 150 PLN net monthly extra
  • Tuition reimbursement,
  • Referral awards,
  • Internal career development opportunities in multiple business areas,
  • Modern office facility including parking lot,
  • Bike ride subsidy,
  • CSR & sports activities,
  • Relaxation, gaming, and nursery room,
  • and up to 4 additional days of vacation,
Rodzaj umowy
Umowa o pracę
Typ etatu
Pełny etat
PerkinElmer
Profil firmy
Branża
Technologia
Liczba pracowników
200
Założone w
1937
Miasto
Kraków

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