What is the role about:

  • As HR Advisor you will be responsible for providing end to end HR support to employees.

Your role will include:

  • Management of end-to-end queries according to established ways of working, using Salesforce tool to log queries and updates
  • Keeping employees updated on the status of open queries. Liaising with HR Business Partners, HR in the Country, Employees and Line Managers, as required in order to resolve the query
  • Execution of complex Local HR Processes, in line with existing policies and procedures, assuring high quality data management
  • Timely escalation of complex queries to senior advisors, SMEs and policy teams
  • Providing input for Knowledge Management within the team (including creation and ownership of documentation/ job aids)
  • Delivering great employee and experience by supporting employees on a daily basis, analyzing and validating customer surveys
  • Sharing best practices within the team, striving for continual improvement in service delivery, participating in improvement initiatives


We are looking for candidates who have empathy and excellent investigation skills.

  • Good command in English and Dutch (B2 level is a minimum)
  • Attention to detail
  • Continuous improvement & Learner mindset
  • Excellent time management skills
  • Ability to ask quality questions
  • Working knowledge of different IT systems (e.g., Workday, Salesforce)
  • Ability to interpret the intent of the policy and applying it to daily tasks
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