EMEA HR Case Manager

Responsibilities:

• Create and consistently review/update HR process documentation and SOPs; actively follow-up to ensure consistent adherence to these HR processes (e.g., Onboarding, training plans etc.)
• Establish a scalable HR Operations roadmap for Europe in partnership with Regional/Global HRBPs and Global HR Enablement COE peers.
• Provision of operational HR support to our employees and managers for the region across the full employee lifecycle, ensuring a consistent interpretation and application of existing employment policies and practices
• Provide escalation support both to guide the HR Operations team as needed and for regional and local stakeholders for urgent or complex issues
• In collaboration with other regional leads, develop a KPI framework and conduct continuous reporting against that framework that can be used to inform both the organization and the teams’ roadmap
• Take the lead in a project to set up and maintain digital employee files in line with GDPR requirements; respond to ad-hoc employee record requests
• Participate in regional and global HR projects as an HR Operations SME providing insights and parameters for how the team can be leveraged to streamline employee experience
• Manage the country specific employee SharePoint pages for content creation, accuracy and quality
• Participate in, and manage team participation in the testing and rollout of new programs, technologies, processes, etc.
• Partner with regional HR to facilitate a streamlined HR experience

Qualifications:

• Bachelor’s degree or equivalent in Human Resources or related field
• Minimum 5 years’ experience in People Operations or similar HR related roles
• Ability to maintain confidentiality and handle situations with appropriate care and compassion
• Experience with WorkDay and UKG People Doc would be an asset
• Strong collaboration and managerial skills and excellent written and verbal communication skills
• Fluent in English with additional European languages beneficial

Preferred Qualifications:

• Ability to manage multiple priorities and fluctuating levels of demand, strong organizational skills, and the ability to independently complete tasks with minimal supervision.
• Ability to interact across all levels of the organization
• Strong problem-solving skills
• Well-versed in MS Office products and a demonstrated high aptitude for learning new HR systems, processes, and policies with a self-driven passion for continuous learning and development
• Proven track record of process improvements and automation.

What we offer:

• Private healthcare including dental care – MEDICOVER
• Life and long-term disability insurance – GENERALI
• Social benefits: Gym card (MULTISPORT), Christmas vouchers, vacation and childcare subsidies,
• Home Office
• Allowance for working from home 150 PLN net monthly extra
• Tuition reimbursement
• Referral awards
• Internal career development opportunities in multiple business areas
• Modern office facility including parking lot
• Bike ride subsidy
• CSR & sports activities
• Relaxation, gaming, and nursery room
• and up to 4 additional days of vacation.